Reduce no-shows by selecting when you'd like to send your reminders
You can now choose the specific time that you would like your email or SMS reminder to be sent in addition to the number of days before the appointment that it is sent, giving you the flexibility to choose a time/day that is best for your patients.
In Halaxy, you can choose the specific time that you would like your reminder to be sent in addition to the number of days before the appointment that it is sent - giving you the flexibility to choose a time/day that is best for your patients.
"Any day" or "Weekdays"
You can either select "Any day", which means the notification can be sent on a weekday or weekend or you can select "Weekdays" only.
Specific time
You can also nominate a specific time, such as 9.30 am or you can choose the reminder to be based on the appointment time.
Example:
If the appointment is at 2 pm and you have nominated reminders to be sent 24 hours prior, the reminder will be sent at 2 pm the day before.
Learn how to edit your Reminders Preferences:
- Under the Profile tab, click the Reminders page;
2. In the Preferences section, click the Edit icon;
3. Select the how many days before the appointment the reminders are to be sent;
4. Choose between Any day, (which means the reminder can be sent on a weekend if the appointment is on a Tuesday and the reminder is to be sent two days before) or Weekdays only;
5. Choose a specific time or based on the appointment;
6. Click Save.
