Is the lockdown affecting your practice? Here's what you can do

With the state of Victoria, in Australia, reimposing lockdowns in more than 10 postcodes in Melbourne, the way you see patients at your practice could be affected - that's why we're here to help!

Your practice may be located in one of the hotspots or you may have patients who may live or work in one of the postcodes currently in lockdown.

You may wish to continue seeing your patients who live or work in these areas in person or you may want to move any appointments to telehealth.

You may also want to inform your patients that your practice is operating with restrictions or new preventive measures.

This blog article is a reference guide and summarises all the information you need about how you can use Halaxy to effectively see and communicate with patients living in lockdown areas.

This article includes:
✅ Reports - locate patients living in lockdown areas.
✅ Campaigns - how to communicate telehealth options, preventive measures, etc.
✅ Telehealth options and reminders.
✅ Online bookings - how to customise the online booking email confirmation.
✅ Online intake forms - collect patient information remotely.
✅ Clinical tools and questionnaires - how to share and assign clinical tools online.
✅ Processing rebates and payments online via Halaxy.

As you can see, your Halaxy has all the features you need to keep treating and communicating with your patients during these challenging times - keep reading to learn how you can use them in your practice.

Features to support you and your patients during lockdown

1. Reports

Locate patients living in lockdown areas
You can run a Halaxy report to find out if you have patients living in suburbs currently in lockdown.

Learn how to run a report based on patient location

This report can then be used to create a campaign to send specific communications to these patients.

Keep reading to learn more about sending campaigns via Halaxy.

2. Campaigns

Halaxy allows you to send mass SMS and email communications to your patients or to your referral network by running a report and using it as a mailing list called a campaign.

Here are some campaigns you may want to send now:

1. To inform patients about phone and online video consultations;
2. To inform patients about your practice's preventive measures; and
3. To inform patients that your practice is open.Learn how to create a campaign about your opening hours. Note: the process to create other campaigns is the same.
   
   Here's a list of useful reports you can run to create campaigns

3. Telehealth

Create online video appointments the same way you create face-to-face appointments and Halaxy automatically creates the invoice and sends reminders for the online consultations.Coviu Online Video Consultations
Halaxy integrates directly with the Coviu platform so you can securely use telehealth to see and treat patients online directly within the Halaxy interface.

Learn how to integrate Halaxy with Coviu

Zoom and other video providers
You also have the flexibility to use Halaxy to manage telehealth appointments using other external video providers, such as Zoom.

Learn how to use Halaxy with Zoom, Skype and more

Set your default location to online consultation
You can set the default consultation type for any schedule you add on your Locations page so that any appointments you create within those hours will default to an online consultation or phone consultation.

Learn how to set your location to online consultation

4. Online Bookings

Custom email confirmation for online bookings
You can create a customised booking confirmation email informing patients about preventive measures, telehealth options, opening hours, etc.

Learn how to customise the online booking email confirmation

5. Online intake forms

Halaxy intake forms are online and automated, so you don't need to print any physical forms or enter data manually - once a patient submits the form online, their information is automatically and securely updated in Halaxy.

This means that the patient profile is completely updated, including the clinical dashboard, which tracks key data from clinical templates.

With intake forms you can request:
- Personal details
- Payment details
- Funding and referral details
- Social history information
- Consent to treatment and/or terms and conditions

You can also attach clinical questionnaires to be completed within your intake form.

Learn more about intake forms

6. Clinical tools

When you have created a clinical tool in Halaxy, you can assign the tool to a patient to fill out online via their patient portal before and in between appointments.

By creating a free Halaxy account, your patients have the tools they need to manage their health online, from updating their patient profile, to keeping track of appointments, invoices, and completing clinical tools and questionnaires remotely - saving you time with data-entry and patient management.

To enable this feature for your patients, all you need to do is:

1. Enable the Patient Portal feature in Halaxy
2. Invite your patients to create a free account.Once your patients start using Halaxy, you can:

• Share clinical notes, send intake forms and assign clinical tools and questionnaires for the patient to complete online, which will automatically update their record in your Halaxy;
  
• Track your patient's health using the Clinical Dashboard;
  
• Use your patient's payment and funding information to process payments and Medicare and DVA rebates via Halaxy.

7. Rebates and payments processing

Rebates processing
Processing Medicare and DVA rebates via Halaxy ensures your practice maintains social distancing when managing rebates.

It also removes the need for manual paperwork or clunky eftpos facilities, or for external hardware - saving you time and helping you and your patients get on with their day.

Processing rebates via Halaxy is also particularly helpful when doing online consultations.

Learn more about processing rebates via Halaxy or watch the video.

Payments processing
With Auto Payments, you can process and receive payments online via Halaxy - so you and your patients don't need to have physical contact with cash or an eftpos machine.

Halaxy Auto Payments helps you get paid fast and securely to keep your operations running as business all year round.

Learn how to shift from eftpos and cash to online payment processingWatch the Virtual Practice Webinar to learn more