When the pandemic started months ago, health practitioners were the first to adapt and innovate to keep treating patients - without even realising it, you created a more efficient and inclusive way to treat patients: the multi-mode practice.
What's a multi-mode practice?
It's pretty simple, if you have a mix of face-to-face, phone, and telehealth appointments, you're operating a multi-mode practice.
Why is this important? Multi-mode practices are here to stay. Even after we have a vaccine for COVID-19 and things do go back to "normal", practitioners and patients have discovered a new normal for treatment, with fewer limitations and endless possibilities.
Multi-mode is good for business
Multi-mode practices are not only keeping treatment business as usual during difficult times, but they've proven to be a great business strategy. Many practitioners are now having the opportunity to grow their practices like never before, without increasing costs with multiple locations, staff or a bigger waiting room.
Not to mention being able to make healthcare better for more people everywhere.
Halaxy's got you covered
Halaxy has all the features you need to run your multi-mode practice during and post-COVID, so this email is a reference guide and summarises all the information you need on how you can use your Halaxy to see and communicate with patients face-to-face and remotely.
This helpful email includes:
✅ Telehealth options and reminders.
✅ Online bookings - how to customise the online booking email confirmation.
✅ Campaigns - how to communicate consultation options, services, etc.
✅ Online intake forms - collect patient information remotely.
✅ Clinical tools and questionnaires - how to share and assign clinical tools online.
As you can see, your Halaxy has all the features you need to seamlessly treat and communicate with your patients face-to-face and remotely - keep reading to learn how you can use them in your practice.
Features to support your multi-mode practice:
Create online video appointments the same way you create face-to-face appointments and Halaxy automatically creates the invoice and sends reminders for the online consultations.
Coviu Online Video Consultations
Halaxy integrates directly with the Coviu platform so you can securely use telehealth to see and treat patients online directly within the Halaxy interface.
Learn how to integrate Halaxy with Coviu
Zoom and other video providers
You also have the flexibility to use Halaxy to manage telehealth appointments using other external video providers, such as Zoom.
Learn how to use Halaxy with Zoom, Skype and more
Set your default location to online or phone consultation
You can set the default consultation type for any schedule you add on your Locations page so that any appointments you create within those hours will default to an online consultation or phone consultation.
Learn how to set your default location
2. Online Bookings
Custom email confirmation for online bookings
You can create a customised booking confirmation email for your practice, informing patients about your consultation options, preventive measures for face-to-face appointments, opening hours, etc.
Learn how to customise the online booking email confirmation
Halaxy allows you to send mass SMS and email communications to your patients or to your referral network by running a report and using it as a mailing list called a campaign.
Here are some campaigns you may want to send now:
- To inform patients about phone and online video consultations;
- To inform patients about your services; and
- To inform patients about your practice's preventive measures during face-to-face appointments.Learn how to create a campaign about your opening hours. Note: the process to create other campaigns is the same.
Here's a list of useful reports you can run to create campaigns
4. Online intake forms
You can send the Halaxy's online intake forms to be completed by the patients before face-to-face and onlince consultations.
The intake forms are online and automated, so you don't need to print any physical forms or enter data manually - once a patient submits the form online, their information is automatically and securely updated in Halaxy.
This means that the patient profile is completely updated, including the clinical dashboard, which tracks key data from clinical templates.
With intake forms you can request:
- Personal details
- Payment details
- Funding and referral details
- Social history information
- Consent to treatment and/or terms and conditionsYou can also attach clinical questionnaires to be completed within your intake form.
Learn more about intake forms
5. Clinical tools
When you have created a clinical tool in Halaxy, you can assign the tool to a patient to fill out online via their patient portal before and in between appointments.
By creating a free Halaxy account, your patients have the tools they need to manage their health online, from updating their patient profile, to keeping track of appointments, invoices, and completing clinical tools and questionnaires remotely - saving you time with data-entry and patient management.
To enable this feature for your patients, all you need to do is:
- Enable the Patient Portal feature in Halaxy
- Invite your patients to create a free account.Once your patients start using Halaxy, you can:
- Share clinical notes, send intake forms and assign clinical tools and questionnaires for the patient to complete online, which will automatically update their record in your Halaxy;
- Track your patient's health using the Clinical Dashboard.