Here’s everything you wanted to know about processing payments via Halaxy

There has never been a better time and an easier way to process payments online via Halaxy.

With the increasing number of practices shifting to telehealth, being able receive payments online is crucial to keep patient management and cash flow business as usual during the COVID-19 outbreak.

Processing payments via Halaxy helps you save time and it means patients can get on with their day straight after online, phone and face-to-face consultations, streamlining your practice's billing now and all year round.

1. How does Auto Payments work?

You can process your patient appointment fees automatically via Halaxy, without you needing to handle cash or manage an eftpos facility. There are three ways you can process payments via Halaxy:

1. With the patient’s credit card details
All you need to do is enter your patient's card details - and whenever they have an appointment - click "Process". It's that simple.

And it gets better: you can also set up your payments to be processed as a batch at a particular time of day, without you needing to do anything.

Don't have your patient's card details?
Use Halaxy's Payment Link (see below) or request the patient's credit or debit card details via an intake form and store it securely in Halaxy.

2. With a payment link
When you email an invoice, Halaxy now allows you to include a secure link that patients can click to pay the invoice online.

This is a great way to get paid remotely without handling card details over the phone, for example.

How much does it cost?
Your rate is calculated based on the volume of transactions your practice processes in a 90-day period, so you can secure even lower rates by processing more transactions.

3. BPAY
Halaxy allows you to accept payments via BPAY without any set up on your part, simplifying the payments process for you.

BPAY payments are processed through Halaxy's payments gateway, with your BPAY information automatically appended onto your invoices without you needing to do anything.

How much does BPAY cost?
The cost for using BPAY is now 1.70% + $0 of the transaction amount, the same as the Gold rate for processing electronic payments via Halaxy, no matter the number of transactions you process.

2. The transaction fees seem higher than eftpos. Why?

Before we compare transaction fees, it's important that we quickly understand the difference between physical and online payment processing:

Physical - Eftpos uses a physical payment terminal to process payments. This means the cardholder physically presents the card and authorises the payment via the terminal directly.

Online - Halaxy uses an online payment gateway to process payments. This means that like other online transactions, such as eBay, for example, the banks can't confirm that the cardholder presented their card.

Because of the risks associated with online transactions in general, banks charge Halaxy a higher cost to securely process payments, which is powered by Braintree (PayPal). Not to mention Halaxy’s own operational processes to maintain and support secure payments for healthcare.

Even with the higher costs mentioned above, Halaxy’s Gold rate (1.7% + $0) is the cheapest online payment gateway in Australia for practitioners.

So as you can see, eftpos and online payment options can’t be compared the same way. Especially because Eftpos rates may seem cheaper on the surface, but when you compare all the costs associated with maintaining a physical terminal, what you see is that Halaxy Auto Payments is much more cost effective and convenient for you and your patients.

Hidden costs associated with physical terminals:

·       Inconsistent merchant fees depending on card type (i.e. AMEX, Visa, etc);

·       Monthly fee to rent the machines;

·       Lock-in contracts and fees.

With Halaxy you only pay for what you process:
There are no terminal costs, you only pay for what you process and there are no lock-in contracts or fees, and you always pay the same rate regardless of the card type.

Halaxy Auto Payments is also extremely convenient for you and your patients:

·       Save 5 minutes per appointment and get paid faster;

·       Process payments remotely - great for telehealth appointments;

·       Charge for no-shows and late cancellations fees;

·       Accept full or partial payments for online bookings;

·       Remove the financial component from the consultation time;

·       Remove admin tasks and manage your practice’s cash flow better;

·       Patients save time as well, as they pay for appointments like they pay other bills.

3. Can I pass on processing fee to patients?

Yes. You can pass on payments processing fees to patients, clients or organisations - and you have the flexibility to choose if, when and to whom you'd like to pass on the costs.

Because Auto Payments is so convenient, some health practitioners build the fee cost into their fee structure directly, so they don’t need to worry about it - it’s part of the services they offer.

4. Halaxy’s business model

One of the reasons why we provide our core software for free to everyone, is so that we make a smaller amount from practitioners from our add-on products than we would if we charged a subscription fee as all other software providers do.

Importantly we keep our add-on products fees as low as possible so that as many practitioners as possible can use them to manage their practice better.

Without a subscription fee, the whole Halaxy system is by far the least expensive option for practitioners even though we have the broadest range of features and benefits for practitioners.

Please contact us on community@halaxy.com if you have any further questions - we're here to help!