Halaxy Payments: Everything you wanted to know about processing payments via Halaxy
There has never been a better time and an easier way to process payments online via Halaxy.
Halaxy Auto Payments helps you save time and it means patients can get on with their day straight after online, phone and face-to-face consultations, streamlining your practice's billing now and all year round.
1. Halaxy payments: How does Auto Payments works?
You can process your patient appointment fees automatically via Halaxy, without you needing to handle cash or manage an eftpos facility.
There are three ways you can process payments via Halaxy:
- With the patient's credit card details
- With a payment link
- Via BPAY
With the patient’s credit card details
All you need to do is enter your patient's card details just once and whenever they have an appointment, click Process. It's that easy. And it gets better: you can also set up your payments to be processed as a batch at a particular time of day, without you needing to do anything.
With Halaxy Auto Payments, you can also choose to process all unpaid invoices automatically up to 7 days before an appointment. This gives you payment certainty, improves your cash flow, and removes admin.
With a payment link
If you don't have a patient's card details, you can use Halaxy's Payment Link or request the patient's credit or debit card details via a patient form and store it securely in Halaxy.
When you email an invoice, Halaxy allows you to include a secure link that patients can click to pay the invoice online. This is a great way to get paid remotely without handling card details over the phone, for example.
How much does Halaxy Auto Payments cost?
Your rate is calculated based on the volume of transactions your practice processes in a 90-day period, so you can secure even lower rates by processing more transactions.
- Read our full guide to Halaxy processing fees.
BPAY
Halaxy allows you to accept payments via BPAY without any set up on your part, simplifying the payments process for you. BPAY payments are processed through Halaxy's payments gateway, with your BPAY information automatically appended onto your invoices without you needing to do anything.
How much does BPAY cost?
The cost for using BPAY is now 1.70% + $0 of the transaction amount.
2. The transaction fees seem higher than eftpos. Why?
Before we compare transaction fees, it's important that we quickly understand the difference between physical and online payment processing:
- Physical: Eftpos uses a physical payment terminal to process payments. This means the cardholder physically presents the card and authorises the payment via the terminal directly.
- Online: Halaxy uses an online payment gateway to process payments. This means that like other online transactions, such as eBay, for example, the banks can't confirm that the cardholder presented their card.
Because of the risks associated with online transactions in general, banks charge Halaxy a higher cost to securely process payments, which is powered by Braintree (PayPal). Not to mention Halaxy’s own operational processes to maintain and support secure payments for healthcare.
So as you can see, eftpos and online payment options can’t be compared the same way. Especially because Eftpos rates may seem cheaper on the surface, but when you compare all the costs associated with maintaining a physical terminal, what you see is that Halaxy Auto Payments is much more cost effective and convenient for you and your patients.
Hidden costs associated with physical terminals:
- Inconsistent merchant fees depending on card type (i.e. AMEX, Visa, etc);
- Monthly fee to rent the machines;
- Lock-in contracts and fees.
With Halaxy you only pay for what you process:
There are no terminal costs, you only pay for what you process and there are no lock-in contracts or fees, and you always pay the same rate regardless of the card type.
Halaxy Auto Payments is also extremely convenient for you and your patients:
- Save 5 minutes per appointment and get paid faster
- Process payments remotely – great for telehealth appointments
- Charge for no-shows and late cancellations fees
- Accept full or partial payments for online bookings
- Remove the financial component from the consultation time
- Remove admin tasks and manage your practice’s cash flow better
- Patients save time as well, as they pay for appointments like they pay other bills
3. Can I pass on processing fee to patients?
Yes. Halaxy gives you the flexibility to choose to pass on any payment processing fees to patients, clients, and organisations – and you can choose if, when and to whom you'd like to pass on the costs.
Benefits of passing on processing fees:
- Offsets costs
- Reduces no shows
- Improve cash flow
Learn more about passing on processing fees.
4. Halaxy’s business model
One of the reasons why we provide our core software for free to everyone, is so that we make a smaller amount from practitioners from our add-on products than we would if we charged a subscription fee as all other software providers do.
Importantly we keep our add-on products fees as low as possible so that as many practitioners as possible can use them to manage their practice better.
- Learn more about why you can use Halaxy for free for as long as you like.
Want to learn more about Halaxy Auto Payments?
Explore our guide to Halaxy electronic payments or contact our Customer Service team anytime Monday to Friday to discuss how you can best use Halaxy Auto Payments in your practice.