Should you use SMS reminders or email reminders?
SMS reminders have become the default reminder option for practitioners, with 4 out of every 5 appointments in Halaxy using an SMS reminder, rather than an email reminder.
SMS reminders are sent directly to your patients, so they can’t get lost in cluttered email or spam folders, and patient responses to SMS reminders are automatically synced to your Halaxy calendar, which is not available with email reminders.
How SMS reminders benefit your practice
Thousands of practices use Halaxy SMS reminders every day to:
Keep track of attendance
Two-way SMS reminders let you quickly see which patients have confirmed or declined an appointment, as patient responses are automatically updated in your Halaxy Calendar and are free. Two-way SMS reminders are not available with email reminders.
Reduce no shows
Halaxy's SMS reminders have a 98% open rate, giving you confidence that whatever reminder you send to patients is opened. When coupled with Halaxy auto payments, SMS reminders can reduce no-shows to as little as 1%.
Improve patient care
SMS reminders help patients better keep track of their appointments, and ensure continuity of care for patients.
How to set up SMS reminders for your practice
To set up SMS reminders for your practice, all you need to do is:
- Go to Settings > Reminders
- Under the Preferences section, click Edit
- In the Edit Reminder Preferences pop-up, tick the SMS checkboxes for the reminder types you want and click Save
It costs 1 Halaxy credit to send an SMS reminder and sending SMS reminders becomes even cheaper when you purchase Halaxy credits in bulk.
Read our Help Guide article on reminders or open Halaxy to set up your first SMS reminder now.