Reduce appointment no-shows with SMS and email reminders
Halaxy email and SMS reminders automatically notify your patients of appointment times and changes, whenever you make a booking.
With Halaxy you can automatically send SMS or email reminders to your patients to help them keep track of their upcoming appointments
SMS and email reminders
You can send the following types of reminders to patients:
- New appointment
- Changed appointment
- Pre-appointment
- Waiting list invitation (SMS only)
There is no charge for receiving patient responses and sending email reminders.
Recommended reading: How to set up appointment reminders.
How SMS reminders benefit your practice
SMS reminders have become the default reminder option for practitioners, with 4 out of every 5 appointments in Halaxy using an SMS reminder, rather than an email reminder. Thousands of practices use Halaxy SMS reminders every day to:
Keep track of attendance
Two-way SMS reminders let you quickly see which patients have confirmed or declined an appointment, as patient responses are automatically updated in your Halaxy Calendar and are free. Two-way SMS reminders are not available with email reminders.
Reduce no shows
Halaxy's SMS reminders have a 98% open rate, giving you confidence that whatever reminder you send to patients is opened. When coupled with Halaxy Auto Payments, SMS reminders can reduce no-shows to as little as 1%.
Improve patient care
SMS reminders help patients better keep track of their appointments, and ensure continuity of care for patients.
It costs 1 Halaxy credit to send an SMS reminder and sending SMS reminders becomes even cheaper when you purchase Halaxy credits in bulk.