Introducing failed payment notifications and retry failed payments

Halaxy automatic payments give you greater flexibility and save you time – and our new payments features save you even more time!

Notify patients when their payment fails  

You can now automatically send your patients SMS or email notifications when their payment fails in Halaxy. Notifying your patients of a failed payment gives them time to resolve any issue they may have, such as insufficient funds in their bank account, expired card details, or other technical issues. 

Automatically retry failed payments 

You can now also enable payments to automatically be retried when a payment fails in Halaxy - from 1 to 48 hours after an appointment time. 

These new payment features give you increased payment certainty, improve your cashflow, and remove time spent on manually following up / retrying failed payments – helping to separate the clinical and financial relationship between you and your patients. 

Read our latest Help Guide article to learn more about failed payment notifications and retrying failed payments: 

How Halaxy payments processing benefits you 

Thousands of practices use Halaxy auto payments every month because it: 

✅ Reduces admin – save up to 4 minutes per appointment on admin, giving you more time to focus on patient care. 

✅ Reduces no shows – easily enforce your cancellation policies and charge for no-shows and late cancellation fees, if you choose to. 

✅ Streamlines your practice – remove the need to handle cash or manage a costly EFTPOS terminal.    

Read our full Help Guide to discover more about Halaxy payments processing now: